Data roaming occurs when you use data connection outside of your carrier's coverage zone. Your mobile network can make substantial charges for roaming outside of your network coverage zone and you may end up with an enormous bill without realizing it.
Keepgo Mobile WiFi Hotspot or Data SIM card is a convenient and affordable way to have data connectivity for your phone, tablet, laptop, or any other mobile device. Keepgo internet SIM or Mobile Hotspot is a much more affordable solution to connect to the Web while traveling internationally.
The most obvious way to minimize or eliminate data roaming fees is use only WiFi. Keep in mind that it is not a foolproof method for many of us because our phones or tablets are often needed most while we are on a move, and not while we are sitting in an internet café or a hotel lobby (remember that most of the hotels still profit by charging for WiFi) It is important to mention that public internet access is not secure and you are much more prone to identity theft when using public Internet connection. You will be more protected by using your own secure mobile connection with Keepgo.
No matter where your travels take you, your connection to the internet will be private and secure. Password protected encryption means you’ll never have to worry about questionable public WiFi networks and information leaks.
MyAccount is your personal page at Keepgo, where you can manage your lines, track your data usage, cancel lines when needed, etc.
Mobile WiFi hotspot is a portable device that provide wireless mobile data connection with other devices (i.e. smartphones, laptops, tablets, portable gaming devices, etc.). Mobile hotspots typically use mobile broadband service from cellular providers. They are pocket -sized devices that broadcasts cellular signal which can be shared wirelessly by up to 15 devices.
|Feature||Mobile Hotspot||Data SIM|
|Work with locked devices||Yes||No (works strictly with unlocked devices)|
|Requires to change APN and roaming settings on your device||No||Yes|
|Requires to replace SIM on your device||No||Yes|
|Tethering (data sharing) compatibility||Yes||No|
|Keep your phone number abroad||Yes||No|
|Number of devices that can be connected via tethering option||Up to 15||N/A|
|WiFi signal range||Approx. 10m/32ft||N/A|
|Battery life||7 hours of usage
13 hours standby time with WIFI on
Keepgo Mobile WiFi Hotspot does not require any addition configuration as it comes pre-installed with Keepgo Mobile Data SIM. By simply turning the device on, you will gain access to the mobile internet in 120+ countries and be able to simultaneously connect up to 15 wireless devices to your network via active hotspot (as if you were using a regular wireless router at home)
You can test your product before going abroad by browsing to www.keepgo.com/test. Make sure you browse from the device with the Keepgo SIM card inside or you are connected by WiFi to the Keepgo hotspot.
If you are using the Keepgo SIM card in your own device do the following:
Make sure data roaming is enabled in the device networking settings
If APN was not set automatically, set it to internet.keepgo.com in the device networking settings. Go to https://www.keepgo.com/setup/ for detailed instructions.
You will be able to enjoy 4G LTE speeds on Keepgo supported networks around the world. Please check the list of countries where 4G LTE is provided.
To activate your SIM card, go to keepgo.com/activate and find the "Activate a new line" menu item. Enter your line ID (last 8 numbers printed on the SIM card) and click "Activate"
You will be able to locate the serial number of your SIM on:
After purchasing a Data SIM Card from Keepgo, you can see your phone number in your personal account. To do this, activate your SIM card and login to your keepgo account (you will need to register to set a password if you have not done so already) . Use it to receive SMS messages* (you can only receive SMS, no sending) no matter where you travel.*SMS messages are to a phone number in Spain and may incur additional international SMS rates above the standard rates.
Your package will include:
Yes! No questions asked! If you are not happy with your SIM or Mobile Hotspot, you may return it within 30 days and get refund on unused data and/or hardware. For more information, please refer to our refund policy
Yes. You will receive a Nano SIM card with the adapter set for Micro and Standard SIM sizes.
Yes, you can, but your phone has to be unlocked.
No, the SIM cannot be used with a locked phone. Please consider purchasing Keepgo Mobile WiFi Hotspot in case if your phone is carrier locked.
You can connect any WiFi - enabled device to your Keepgo WiFi hotspot.
Depending on which hotspot you have you can connect anywhere from 8 to 16 devices.
You do not need to configure your Keepgo WiFi hotspot as It comes pre-configured with Keepgo APN settings. Just turn it on, and you are connected!
Please follow the steps below to edit the APN settings on your mobile device:
For Android devices:
For Apple devices:
Tethering works in most countries with most mobile device models. Because it depends on the local provider and the specific device model we cannot guarantee it will work everywhere. On the other hand our mobile wifi hotspot does work everywhere. If you are planning to travel with several WiFi-enabled devices, you can opt for the Keepgo Mobile WiFi Hotspot to guarantee that you will be able to connect all your devices (up to 16) to the internet in any location. Keep in mind that Mobile WiFi Hotspot has a few advantages over tethering on your phone:
You will be notified via text message and email when data usage on your SIM exceeds 75% of your credit. You will receive another text message/email, when the data usage reaches the 90%.
With Keepgo Data SIM, you will be able to make calls using popular VoIP platforms like WhatsApp, Skype, Facebook Messenger, Viber or FaceTime. You will not be able to make regular phone calls.
Please note that with certain platforms prior registration and verification might be necessary with your local phone carrier as the Keepgo SIM card is a data-only SIM card.
You may charge your WiFi hotspot by connecting it to a power outlet using the USB cable included in the package. A fully charged battery will last for about 6 hours with enabled WiFi or 300 hours in standby mode.
Your SIM will come prepaid with 1GB (1,024 Mb) of 4G LTE mobile data.
First, it’s worth explaining what each measurement unit is worth:
|1GB (1024 MB) of data on a Smartphone|
|100000 text only emails|
|Video Calling||130 minutes of video calling|
|Web Surfing||2600 online page visits|
|GPS navigation||12000 minutes of GPS navigation|
|Photos||350 photos upload and download|
|Music Streaming||1000 minutes of streaming music files|
|1GB (1024 MB) of data on a WiFi Hotspot|
|Sending or receiving 150000 of text only emails|
|Video Streaming||30 minutes of streaming HD videos|
|Web Surfing||1000 online page visits|
|Audio streaming||1000 minutes of streaming music files|
|Video calling||130 minutes of video calling|
|Photos||350 photos upload and download|
|Online gaming||1300 minutes of playing online games|
Some of the most common internet activities that can generate high data use are: prolonged video streaming sessions, online interactive gaming, movie/torrent downloads. Additionally, automatic system, mobile app and cloud updates, photo synchronization and in-browser video/audio auto streaming can consume your mobile data in the background. Learn more
There are two ways to add data to your Keepgo balance: Pay-as-you-go and Auto-refill.
With Pay-As-You-Go, you simply add the desired amount of data whenever you run low. We will send you an alert via email and/or text message when your balance falls below 250Mb, 100Mb, or reaches 0Mb. You can add data manually on Keepgo website or via Keepgo App.
With Auto-refill, 1GB of data will be added to your Keepgo balance when it falls below 100Mb. This ensures that you will never run out of data and prevents service interruptions. Auto-refill can be enabled/disabled via personal Keepgo account.
You can use Paypal and all major credit cards (Visa, Mastercard, Amex, Discover) to add data to your balance. We also accept payments via iDEAL (for our Dutch customers).
Auto-refill works by adding 1GB of data to your balance when it falls below 100MB. This ensures that you never run out of data and prevents service interruptions.
You can enable or disable the Auto-refill feature at any time by toggling the On/Off switch in your personal account.
Auto-refill is available with credit card payments. Please be aware that if you do not have a personal account with Keepgo, auto-refill will not be unavailable to you. In order to be able to enable Auto-refill in your personal account, you must have a credit card linked to your Keepgo account and your data balance must be at least 100MB. Please note that Keepgo does not store or has direct access to your credit card details.
If your auto-refill payment is refused, please make sure that your payment information is correct.
Other common issues we have detected are:
If all required information is updated correctly and your payment still gets refused, please contact your credit card company to get this sorted out. Your Auto-refill option will be automatically disabled and will have to be reactivated once the issue gets resolved.
Your Keepgo SIM card will never expire. You can use it for all your future trips.
Your data will be valid for 1 year from the moment of your last data refill. Any additional refill will extend the validity period of your data to one year.
If you lose your Keepgo SIM/Hotspot you will need to purchase a new SIM/Hotspot.
Please contact Customer Support to receive a discount code to purchase your replacement SIM/Hotspot.
Your remaining data balance will be transferred to your replacement SIM/hotspot.
You have to activate the line(s) before usage. No usage is possible without activation. Please, browse to keepgo.com/activate.
This is an $8(€7.50) monthly plan that gives you 1GB of data. When the balance falls below 100MB, 1GB of data is automatically added to your line for the same price.
To activate your GoFi Europe USA SIM card, go to keepgo.com/activate and find the "Activate a new line" menu item. Enter your line ID (last 8 numbers printed on the GoFi Europe USA SIM card) and click "Activate". The line is added to your GoFi Europe USA plan.
To activate your GoFi Europe USA Traveler WiFi Hotspot, go to keepgo.com/activate and find the "Activate a new line" menu item. Enter your line ID (last 8 numbers printed on the rear panel of your hotspot) and click "Activate". The line is added to your GoFi Europe USA plan.
You can use as much data as you want. 1GB of data is added to your balance at the start of the month. Every time your balance falls below 100MB we add 1GB of data to your line automatically.
If you use more than 1GB of data per 1 month, you will be automatically charged $8(€7.50) and 1GB of data will be added to your GoFi Europe USA line when your data falls below 100MB. This is done to ensure that your service is uninterrupted.
The billing period is one calendar month starting on the 1st of the month and going until the last day of the same month. On the 1st day of every month, you are charged $8(€7.50) and 1GB is added to your line. The payment method is charged according to the currency specified in your Personal Account.
Bill Protection protects you from excessive charges by setting a limit on how much is charged to your account per month. We will not charge you more in a month than your Bill Protection amount. When you reach 100% of the Bill Protection amount, we will not charge your payment method anymore this month and no additional data will be added to your line(s). When your data balance reaches 0 your line(s) will be deactivated. You can disable Bill Protection at your own risk and then your line will be re-activated. If you disable Bill Protection we recommend you keep a close eye on your data usage which you can do in your Personal Account at myaccount.keepgo.com.
Bill protection is activated automatically for your lines. The amounts depend on the number of GoFi Europe USA lines in your account.
The Bill protection cost for 1 GoFi Europe USA line is set at $120 (€108.2) (15GB). If you have more than 1 line then the bill protection is calculated according to this formula $96(€86.56) + number of line multiplied by $24(€21.64). Check in the table below
|1 GoFi Europe USA Line||2 GoFi Europe USA Lines||3 GoFi Europe USA Lines|
|$120 ( €108.2 )||$144 ( €130.2 )||$168 ( €151.98 )|
Yes, we recommend testing your line before going abroad by browsing to www.keepgo.com/test. Make sure you browse from the device with the Keepgo SIM card inside or you are connected by WiFi to the Keepgo hotspot. If you are using the Keepgo SIM card in your own device do the following:
Data is automatically refilled whenever your data balance falls below 100 MB. There’s no need to top-up on your own every time you run out of data.
Yes, each line from your GoFi Europe USA plan has its own balance - 1GB of data for $8 (€7.50) is added at the beginning of each month and then every time 1GB is added when you run out of data. Unless Bill Protection kicks in.
No. Bill Protection is automatically calculated based on the number of active GoFi Europe USA lines. It cannot be increased or reduced. So, the Bill Protection cost for 1 GoFi Europe USA line is set at $120, $144 for 2 lines, $168 for 3 lines, etc.
You can deactivate Bill Protection and you will be charged $8(€7.50) for every 1GB used. We recommend you keep a close eye on your data usage in your Personal Account at myaccount.keepgo.com.
You can cancel your lines or switch to Lifetime plan. If you decide to cancel your lines, then later you can reactivate them. If you decide to switch to the Lifetime plan you will not pay monthly charges. Later, you can switch back to GoFi plan. Mind, if you decide to cancel your lines or switch, you will lose the remaining data on your balance.
Yes. You can make a switch in the Manage plans section in your Personal Account at myaccount.keepgo.com. Please keep in mind that when you switch a line to the Lifetime plan your GoFi Europe USA data does not transfer over. You will need to buy new data on Lifetime according to the prices specified.
Yes, but keep in mind that if you switch your line from Lifetime to GoFi Europe USA plan, your Lifetime data won’t transfer over. You will be billed a monthly payment for GoFi Europe USA plan and 1GB of monthly data will be added to your GoFi Europe USA line.
No. On the 1st day of every month, you are given 1GB of data that is valid till the end of the month. When there is less than 100MB of data remaining, the balance of your line is refilled with 1GB of data automatically. This data is also valid until the end of the same month. With the start of the new month your data balance is reset to 1GB and you are charged the monthly fee of $8(€7.50).
You can place your order any time prior to your departure, or even during your trip. We offer overnight delivery to all major destinations. Additionally we offer free shipping to 39 countries (for WiFi hotspot) and 200+ countries (for SIM card). Keep in mind that standard shipping methods may take around 14 days. Please refer to our Shipping Policy for more information.
Keepgo ships internationally with a few exceptions. Moreover, we offer free shipping to 39 countries (for WiFi hotspot) and 200+ countries (for SIM card). For more information please review our Shipping Policy.
Our sim card and hotspot run not on one, but on several of the largest cellular networks in many countries. Check coverage at keepgo.com/coverage .
Keepgo collaborates with the major carriers worldwide to make sure that you receive the best connection available to you. Most of the largely populated areas have great cellular signal and your mobile device will work without any disruptions. However, there is a number of factors that can prevent you from getting good mobile coverage.
You may be able to get weak or no signal due to limitation in topography (the surroundings), network architecture (the location of cellular antennae) and capacity (the number of callers communicating in the area at given time). If you have concern regarding the coverage in the area you are traveling to, please get in touch with our customer support in advance. Additionally you may visit the internet websites that list dead spots organized by service providers and location.
Please check the complete list of local carriers that Keepgo partners with.
In order to start getting free data for your referred friends, you need to create and share your unique referral link via email, social media, and various forums (let your imagination fly) You will get 300 MB of free data whenever someone uses the link to buy their Data SIM or Mobile Hotspot. Your friend will get 10% OFF their purchase
Yes, referral codes only work with first time buyers and 300 MB referral bonus data is awarded for each ordered referred.
Not necessarily. You can start advocating for Keepgo before purchasing your own Data SIM or Mobile Hotspot. You will get your referral award once you purchase a Keepgo product.
When someone uses your referral code to purchase a Keepgo product, you'll be notified via email.
You can also check your personalized referral tracker to stay on top of your referral game.
Bonuses are credited in your account 10 business days after your receive your referral bonus email.
Of course not. There's no limit on how many times you can share your referral link, or how many times it can be used.
Give 10% and get 300MB, always. It's a win-win.
Your free data will be valid for 1 year and for every 300 MB reward you receive, your data validity will be extended to one year.